Satisfaction is a general feeling of well-being, of contentment with certain matters.
Satisfied employees add positive value to your organisation.
What is satisfaction?
Satisfaction is the foundation for every employee in every company. Satisfaction is a general feeling of well-being, of contentment with certain matters. That feeling of contentment affects the employee in many respects: it affects whether he happily goes to work, whether he can work well with colleagues, whether he feels committed to the organisation and whether he is motivated to do his work. As soon as a feeling of dissatisfaction about something creeps in, this can negatively affect the employee’s motivation and commitment. It may result in the employee starting to look around for another job, but it can also mean that he becomes less productive. Or he may take out his dissatisfaction on colleagues, thereby negatively affecting them as well.
Is it wrong to be dissatisfied? No, not always. A small source of dissatisfaction can be the driving force behind major improvements. If employees are committed and motivated, and they see something can be done better, they will also help to make it better. But if dissatisfaction becomes chronic, it can be like a festering sore. For that reason it is important that an organisation should keep its finger on the pulse. What are employees very satisfied about, and what are they dissatisfied about? And how do satisfaction and dissatisfaction about certain topics affect their employee value? What is it that makes employees more motivated or committed? And what ensures that they do their work more efficiently and productively? An employee survey provides the necessary insight to answer these questions and to do something about them!
What determines satisfaction?
Satisfaction is influenced by the extent to which the work and working environment meet the needs and expectations of the employees. An employee is satisfied when the work and working environment are what he wants, demands or appreciates.